Returns and refunds at Floral Boutique
We want you to be completely happy with your floral arrangements from Floral Boutique here's our policy on returns and refunds, designed to ensure your satisfaction with every bloom.
Our commitment to your satisfaction
At Floral Boutique, we pride ourselves on delivering beautiful and fresh floral arrangements throughout Auckland, New Zealand. If you're not completely satisfied with your flowers, our usual approach is to offer either a full refund or a replacement arrangement, ensuring you receive the quality and beauty you expect from us.
When returns and refunds are offered
We absolutely stand by the quality of our floral arrangements. A return or refund will be offered if your flowers are damaged during transit. We carefully pack each order, but we understand that unforeseen issues can occur. Our goal is to always deliver perfection to your doorstep.
Timeframe for reporting an issue
To ensure the freshness of our products, we ask that you notify us of any problems with your floral arrangement within 12 to 24 hours of receiving your flowers. This allows us to assess the situation promptly and provide the best possible solution, whether it's a refund or a replacement.
How to request a return or refund
If you need to return your flowers or request a refund, please follow these simple steps. Contact us immediately at 02102633178 or floralboutique26@outlook.com and provide photos or/and receipts of the damaged flowers. This will help us quickly process your request and arrange a satisfactory outcome.